Return & Refund Policy

1. General Information

This website, www.armisy.com, is operated by ARMISY.

Address: 60 rue François 1er, 75008 Paris, France
Email: support@armisy.com

At ARMISY, We strive to provide the best possible experience for our customers. This policy explains the conditions under which returns, replacements, or refunds may be accepted.

2. Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the product must be:

  • Unused

  • In its original condition

  • Returned in its original packaging

  • Returned with all included accessories

Products returned damaged, incomplete, or showing signs of excessive use may be refused.

3. Eligible Refund or Replacement Situations

A replacement or refund may be offered in the following situations:

  • Damaged or defective product upon arrival

  • Missing item in the order

  • Product quality issue reported within 7 days of delivery

  • Lost package during transit

  • Extended tracking inactivity

Customers may be asked to provide photos, videos, or additional proof in order to review the request.

4. Non-Refundable Situations

Refunds or replacements will not be provided in the following situations:

  • Incorrect or incomplete shipping address provided by the customer

  • Unclaimed, refused, or undeliverable packages

  • Returned products showing signs of use or damage

  • Return requests submitted more than 14 days after delivery

  • Change-of-mind requests after the order has been shipped

ARMISY reserves the right to refuse any request that does not comply with this policy.

5. Return Process

Before returning any item, customers must contact our support team at:

support@armisy.com

The request must include:

  • Order number

  • Reason for the return

  • Photos or videos if necessary

Once the request has been reviewed, return instructions will be provided by email.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The product is defective

  • The wrong item was received

  • The item arrived damaged

In these situations, ARMISY may cover the return shipping costs.

7. Refunds

Once the returned product has been received and inspected:

  • Refunds will be issued to the original payment method

  • Processing time is generally 7–14 business days

Original shipping fees are non-refundable unless the issue was caused by ARMISY.

8. Shipping

Orders are processed within 24–48 business hours after payment confirmation.

Estimated Delivery Time:

Australia: 7–12 Business Days

Tracking information is sent by email once the order has been dispatched.

Delivery times are estimates only and may vary depending on:

  • Shipping carriers

  • Peak periods

  • Customs procedures

ARMISY cannot be held responsible for delays beyond our control.

9. Contact

For any questions regarding your order, returns, or refunds:

support@armisy.com